Feedback & Complaints Policy
EmployAbility Monaghan Cavan aims to provide our customers and stakeholders with a quality service that is efficient and courteous.
We welcome feedback from our customers and embrace suggestions on improving our service.
EmployAbility Monaghan Cavan will respond to any complaint as quickly, effectively and fairly as possible. If you are not satisfied with any aspect of the service you have received please let us know. We have a two stage customer complaint process. You can discuss your concerns informally with your Employment Facilitator or Management. You can also make a formal complaint in writing to the Manager or Chairperson of the Board of Directors.
All customer concerns and complaints are treated in the strictest confidence and are reported to the Board.
You can also make a compliant by completing our online form here.