Feedback & Complaints Policy

EmployAbility Cavan Monaghan aims to provide our customers and stakeholders with a quality service that is efficient and courteous.

We welcome feedback from our customers and embrace suggestions on improving our service.

EmployAbility Cavan Monaghan will respond to any complaint as quickly, effectively and fairly as possible. If you are not satisfied with any aspect of the service you have received please let us know. We have a two stage customer complaint process. You can discuss your concerns informally with your Employment Facilitator or Management. You can also make a formal complaint in writing to the Manager or Chairperson of the Board of Directors.

All customer concerns and complaints are treated in the strictest confidence and are reported to the Board.

You can also make a compliant by completing our online form here.

Client Complaint Form

Our company takes complaints seriously. So that we may properly investigate your concern, you are requested to fill out this form as completely as possible. Please use additional sheets of paper where needed. After a prompt and through investigation into your complaint you will be notified of the company's intended action. Should you have any questions about our complaints process, please contact our Head Office on (047) 72424. 

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